One of the most e-mailed articles in the New York Times a few weeks ago was called “Driven to Worry, and to Procrastinate.” I suspect it was popular because many of us rarely have a work day without frequent interruptions or procrastination.

What are the implications for those in leadership roles?

I would be willing to bet that all of us have, at one time or another, put off a project until its deadline loomed large, leaving us feeling frustrated and perhaps even a little panicked. With writing, I’ve found that it is often getting started, and not the actual execution of a document, that is most difficult.

Can you be a 6 in grammar, or do you have to be a 10 to survive?

"Is it hard to teach the Six Steps to Reader-Centered Business Writing in house at my company?"
I get this question a lot in our business. So many companies are struggling to deliver the best possible learning experience within a tight budget and are considering taking the program in house. A resident expert can be a valuable resource--someone who can train without extra travel costs, assist team writing projects to speed up business, and offer ongoing coaching and editorial advice.

However, developing subject matter expertise in writing can seem formidable. It doesn't have to be--success is all about the process. If writers follow our quality process, they get a consistent outcome. A well-designed train-the-trainer program eliminates the mystery.

We have found that the attributes of a great business writing facilitator consist of the following: