Procedure WritingTM

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What outcomes can you expect?

Learn how to apply our Seven Steps to Clear Procedures to your daily procedure-writing tasks. This hands-on workshop offers a quality process to help you write consistent and clear procedures that will

  • be easy for readers to understand and follow—resulting in the desired outcomes

  • meet ISO and other quality-documentation requirements

  • cut reading time by 50% for your readers—increasing their productivity

  • use a common written language for communicating cross-functionally.

The focus is on your procedure writing needs

Create easy-to-follow procedures

  • Analyze and plan for your readers

  • Choose the right words, content, and tone

  • Use transitions effectively

  • Design for clarity and visual impact

Sequence your procedure logically


  • Learn your company’s format for procedures

  • Organize your ideas

  • Check for logic 

  • Create process flow diagrams

Write for results and increased productivity 


  • Overcome writer’s block

  • Increase your writing speed

  • Edit for results using checklists

  • Write as a team

  • Critique constructively 

Who should attend?

  • Anyone who writes or soon will write procedures
  • Anyone applying for ISO registration

Blended learning and tools support ongoing development

  1. The Instant-Answer Guide to Business Writing by Deborah Dumaine, founder and president of Better Communications®
  2. Better Communications’ workbook, with additional exercises tailored to your needs
  3. The Focus Sheet for Procedure Writing