Reader-Centered Technical WritingTM

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What outcomes can you expect?

Technical documents must be direct and meet reader needs. You will learn a six-step process that will help your messages

  • speed decisions and action
  • strengthen your online presence—blogs, online chat, and discussion forums
  • solidify plans without time-consuming requests for clarification.


You will

write for mixed audiences

  • choose content and the right amount of detail

  • analyze and explain complex data, providing appropriate context

  • use terms, abbreviations, and acronyms effectively

influence your readers

  • adopt the “you” attitude and the right tone

  • organize and transition ideas effectively

  • include convincing problem analyses and advice—not just facts

streamline your message

  • communicate findings and “so whats” concisely

  • clarify technical jargon

  • use powerful charts, graphs, and other visual aids when appropriate

write for results

  • edit for impact using checklists and quality tools

  • write straightforward action steps and requests

  • position conclusions and advice strategically.

The focus: clear, concise techincal documentswith a message


Learners use The Six Steps to Reader-Centered Writing® to plan, draft, and edit an on-the-job document.

Learners plan their message by

  1. analyzing their audience
  2. brainstorming
  3. creating headlines
  4. sequencing information strategically.


After quickly writing the first draft, learners edit for clarity, conciseness, accuracy, visual design, and tone.


Blended learning and tools support ongoing development

Our standard program includes

  1. Individual coaching and Personal Learning Plan
  2. The Document Analysis and Rating Tool™ (DART) to guide editing and measure quality
  3. Better Communications®’ workbook
  4. Books: Write to the Top®: Writing for Corporate Success (Random House) and the Instant-Answer Guide to Business Writing, by Deborah Dumaine, founder of Better Communications
  5. Job aids: The Six Steps to Reader-Centered Writing and the Focus Sheet™
  6. Reinforcement by E-mail™—24 content-rich messages reviewing key tools and concepts (optional)
  7. Document LifeLine™—just-in-time coaching by e-mail (optional).