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Writing Constructive FeedbackTM

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Objectives

What outcomes can you expect?

In this workshop, you will apply your company’s performance management training to performance review documents—formal or informal. You will learn to apply our reader-centered writing process to

  • deliver specific feedback that will motivate and positively reinforce
  • address actions, not attitudes—write about observable and measurable behavior
  • write clear and constructive development plans
  • deliver both corrective and supportive feedback strategies in your documents
  • increase your productivity.

Content

Writing feedback documents that get results

Write reviews that foster growth

  • deal in specific behaviors

  • express coaching suggestions clearly

  • illustrate with examples and quotes

Influence your reader

  • choose the right words, content, and tone—write personably and non-judgmentally

  • organize your ideas effectively

  • use the positive approach—turn negatives into positives

Streamline your message

  • produce written feedback quickly

  • analyze and plan for your readers

  • streamline sentences for conciseness

  • avoid gobbledygook

Write for results

  • make your writing active

  • edit for results using checklists

  • proofread accurately

  • position conclusions and recommendations strategically

 

Audience

Who should attend?

Anyone preparing written feedback (from sales managers to line supervisors) will find this workshop a valuable addition to performance management training.

Tools

Blended learning and tools support ongoing development

  1. Books: Write to the Top®: Writing for Corporate Success (Random House) and the Instant-Answer Guide to Business Writing, by Deborah Dumaine, Better Communications®’ founder; Performance Appraisal Phrase Book (Adams Media) by Corey Sandler and Janice Keefe
  2. Better Communications’ workbook, with additional exercises tailored to your needs
  3. Reinforcement by E-mail™—24 content-rich messages reviewing key tools and concepts (optional)

Delivery

Writing Constructive Feedback

Earn CPE credits for this course.

Call us to learn more at 800.878.5440 

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