1. Editing services
Use one of our consulting editors-who critique hundreds of documents each year-to write or edit your high-stakes documents. Typical projects include
- strategic plans
- proposals
- training catalogs
- sales letters
- marketing materials
- manuals
- presentations
- contracting documents.
2. Change management communications
We can help you anticipate, plan, and write vital documents for communicating change. Typical changes requiring careful writing:
- culture change
- customer-related initiatives
- new strategic direction
- restructuring
- merger and acquisition.
3. Customer letter systems
Ask us to update your boilerplate customer letters. We'll show you how to use your correspondence to confirm your company's commitment to customer focus. Letter systems can include
- a file of customer-focused letters
- variables that can be inserted into the letters
- a quick-reference manual for using the system
- a tailored workshop on how to use your new system.
4. Document audits
Ask us to inventory your existing documents and templates. We'll help you improve internal and external communication by identifying inefficiencies, redundancies, and opportunities for updating document quality to meet your customers' needs.
5. Custom workshops
We provide custom programs on any aspect of business communication. For example: integrating your sales methodology into our Write to Win Sales® program; rewriting your operating procedures.