What outcomes can you expect?
In this workshop, you will apply your company's performance management training to performance review documents--formal or informal. You will learn to apply our reader-centered writing process to
- deliver specific feedback that will motivate and positively reinforce
- address actions, not attitudes--write about observable and measurable behaviors
- write clear and constructive development plans
- deliver both corrective and supportive feedback strategies in your documents
- increase your productivity.
Prerequisite: your company's performance management training
Writing feedback documents that get results
Write reviews that foster growth
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- deal in specific behaviors
- express coaching suggestions clearly
- illustrate with examples and quotes
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Influence your reader
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- choose the right words, content, and tone--write personably and non-judgmentally
- organize your ideas effectively
- use the positive approach--turn negatives into positives
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Streamline your message
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- produce written feedback quickly
- analyze and plan for your readers
- streamline sentences for conciseness
- avoid gobbledygook
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Write for results
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- make your writing active
- edit for results using checklists
- proofread accurately
- position conclusions and recommendations strategically
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Who should attend?
Anyone who is preparing written feedback (from sales managers to line supervisors) will find this workshop a valuable addition to performance management training.
What books and materials do you receive?
- Books: Write to the Top®: Writing for Corporate Success (Random House) and the Instant-Answer Guide to Business Writing (iUniverse), by Deborah Dumaine, Better Communications®' founder; Performance Appraisal Phrase Book (Adams Media) by Corey Sandler and Janice Keefe
- Better Communications' workbook, with additional exercises tailored to your needs
- Reinforcement by E-mailTM: 24 content-rich messages reviewing key tools and concepts (optional)