Unifying the tax group (Financial Services)
Recent mergers left this company’s tax group disjointed, with multiple language standards from their respective acquisitions. The CFO wanted to create a common communication culture and designed a learning series for 400 managers that included Reader-Centered Business Writing™. The immediate, dramatic improvement in document quality inspired senior management to attend the training as well. Written communication effectiveness became a key criterion for career advancement and helped this department function as a cohesive unit.