Writing Constructive Feedback™

Found in these Solutions: Sales power Download: Printable Workshop Description

What outcomes can you expect?

In this workshop, you will apply your company’s performance management training to performance review documents—formal or informal. You will learn to apply our reader-centered writing process to

  • deliver specific feedback that will motivate and positively reinforce
  • address actions, not attitudes—write about observable and measurable behavior
  • write clear and constructive development plans
  • deliver both corrective and supportive feedback strategies in your documents
  • increase your productivity

Writing feedback documents that get results

You will learn to

write reviews that foster growth

  • deal in specific behaviors
  • express coaching suggestions clearly
  • illustrate with examples and quotes

influence your reader

  • choose the right words, content, and tone—write personably and non-judgmentally
  • organize your ideas effectively
  • use the positive approach—turn negatives into positives

streamline your message

  • produce written feedback quickly
  • analyze and plan for your readers
  • streamline sentences for conciseness
  • avoid gobbledygook

write for results

  • make your writing active
  • edit for results using checklists
  • proofread accurately
  • position conclusions and recommendations strategically

Who should attend?

Anyone preparing written feedback (from sales managers to line supervisors) will find this workshop a valuable addition to performance management training.

Blended learning and tools support ongoing development

  1. Books: Write to the Top®: Writing for Corporate Success (Random House) and the Instant-Answer Guide to Business Writing, by Deborah Dumaine, Better Communications®’ founder; Performance Appraisal Phrase Book (Adams Media) by Corey Sandler and Janice Keefe
  2. Better Communications’ workbook, with additional exercises tailored to your needs
  3. Reinforcement by E-mail™—24 content-rich messages reviewing key tools and concepts (optional)

Earn CPE credits for this course.

Workshop Expectations:

Write feedback documents that get results

  • Write reviews that foster growth
  • Influence your reader
  • Streamline your message
  • Write for results

To learn more about this workshop

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